CH Rentals

Safety

šŸ”Ā SafetyĀ & Trust ā€“ La tua sicurezza su CH. Rentals

TheĀ safetyĀ ofĀ guests and hostsĀ is a priority for CH. Rentals.
Our goal is to offer a reliable, transparent and protected environment for short-term rentals in Switzerland, promoting fair behavior and reducing the risks associated with online bookings.

šŸ§‘ šŸ¤ šŸ§‘Ā Security for Guests

šŸ  Informed reservations

Before booking accommodation, we invite you to:

  • read theĀ description of the adĀ carefully;

  • check theĀ photos, the services offered and the house rules;

  • Check theĀ payment and cancellation conditions.

All essential information must be clearly stated by the host.

šŸ’¬ Secure communication

Always use theĀ official CH communication channels. Rentals or those listed on the listing to speak with the host.
Avoid sharing sensitive personal data outside of the intended manner.

šŸ’³ Payments

Make paymentsĀ only in the manner indicated on the platform.
Be wary of requests for payment in advance, untraceable or outside the agreed system.

šŸ”Ā Security for Hosts

šŸ“ Transparent ads

Hosts are required to:

  • provideĀ truthful and up-to-date informationĀ about the accommodation;

  • clearly state prices, additional costs, cancellation rules and policies;

  • upload real and representative photos of the property.

Transparency reduces misunderstandings and improves the guest experience.

šŸ‘„ Guest selection

We recommend that hosts should:

  • communicate with guests before confirmation;

  • clarify any doubts about the stay;

  • Establish clear rules for the use of the accommodation.

šŸ›”ļøĀ Fraud and suspicious behavior prevention

CH. Rentals invites all users to pay attention to:

  • offers with unrealistically low prices;

  • urgent requests or pressure for immediate payments;

  • unclear or inconsistent communications.

If you encounter any suspicious behavior, we encourage youĀ to report it toĀ our team immediately.

āš ļøĀ Reporting and support

If you're having issues with:

  • security,

  • misconduct,

  • non-compliant ads,

  • suspected fraudulent activity,

Contact ourĀ support serviceĀ via the dedicated form or the email address on the website.
Every report is taken seriously and carefully evaluated.

šŸ¤Ā Shared responsibility

CH. Rentals acts as a meeting platform between hosts and guests, promoting a correct use of the service.
A safe community is bornĀ from collaboration and mutual respectĀ between all users.